Sign up today and receive a bonus of $50 upon completion of your first delivery! A new program working to deliver to customers in your area. "We will be in touch with updates for applicants who were not able to qualify for the latest promotion, after this promotion concludes," she said in a statement.Join Walmart and deliver groceries with the Spark Driver App. One driver in Los Angeles tweeted that he signed up for Lyft for the $1,000 was unable all day Saturday to do his first ride because no mentors were available.Ī Lyft spokeswoman wouldn't say how many drivers might get stranded without the bonus but said thousands of other drivers would likely qualify. New Lyft drivers also have to meet in person with a "mentor" for a vehicle check and quick driving test before they can pick up passengers (something Uber is exploring in a regional pilot).
When Uber announced in January that it was going to pay out high guaranteed hourly wages for drivers in some markets, it allowed the company to attract drivers - and keep them away from Lyft.īut some steps don't scale as well: background and DMV checks can take time, depending on how many counties a driver has lived in or what gets surfaced in a check. It's been fascinating to watch both Uber and Lyft constantly tweak real-world incentives like bonuses, surge pricing and ride-acceptance requirements to ensure a seamless in-app experience for customers - a driver waiting just a few minutes away no matter when or where. Hundreds of drivers have signed a petition for Lyft to honor the promotion for those who signed up in time but were stuck in approval limbo.īut more interestingly, this $1,000 scuffle highlights a constant weak spot for on-demand companies: rapid expansion takes time and money, and it doesn't always go smoothly. "Lyft learned a lesson this week, and we're sorry for the frustration it cause the community," president and cofounder John Zimmer wrote in a blog post.
He's an approved driver now, so didn't want to use his name, but has been told he doesn't qualify for the promotion extension even though the circumstances of the delay were out of his control. One Los Angeles driver who signed up on the first day said that he left a family vacation early to come back and do his qualifying ride only to find that his background check hadn't been approved in time. Update: Lyft said Saturday it would allow drivers who passed the DMV and background checks by March 5 to complete their first ride by March 12, though many drivers have told me that the extension is meaningless to them since their background checks didn't clear by March 5 despite signing up for the promotion in the first few hours it was offered.
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